The other day at work, the regional vice president came through for a visit, which our store had been anticipating for the past week. Everyone from the district was shitting themselves and putting undue pressure on all of the associates to sell, sell, sell! The store manager approached me while I was speaking with another manager, for whom I was acting as a sounding board for how she'd address our guest upon introduction. The general manager pulled me aside and told me to greet and sell to every customer to make a good impression. She said to me "act well the part, for therein all the honor lies". She quoted Shakespeare to me, as if to help me better understand the objective of the visit: to fool the visitor with a masquerade of fake smiles and cheap cliches.
How is it that I have found more honor and legitimacy in actors and artists than in any other people of profession in the world? It's because we're real. A great actor doesn't fake it. A great actor IS it. BECOMES it. A great actor is genuine and sincere. And doesn't need to quote Shakespeare to get through a meeting with another human being.
Let's get back to basics. Let's get back to being real.
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